Refund & Cancellation Policy

At The Bali Spa (a unit of Ancient Spa & Wellness), customer satisfaction and serene hospitality are our highest priorities. We understand that personal schedules may change, and we strive to provide reasonable flexibility while maintaining operational excellence.

1. Service Cancellations & Rescheduling

Appointments may be rescheduled or cancelled without penalty if notification is provided at least 4 hours before the booked start time. If an appointment is cancelled with less than 2 hours notice, any advance booking fee is non-refundable, or may be converted into service credits at management discretion.

2. Completed Services

Once a therapy session, treatment, or massage service has been delivered, no cash refunds will be issued. If you experience dissatisfaction with any aspect of your service, please notify the branch manager immediately so we may provide appropriate remedies or complimentary adjustment sessions.

3. Membership Packages (BBH)

Purchased Bali Bliss Hours (BBH) memberships are non-refundable once activated. However, BBH hours are fully transferable to friends and family members, and validity periods can be extended upon request to our guest care desk.

4. Inquiries & Branch Support

For any queries or concerns regarding refunds, appointments, or billing, please contact your respective branch front desk or email us at info@thebalispa.co.